You must be over 18 years of age to use Your Marketing Machines or have express parental/guardian consent, whereby your parent/guardian is also agreeing to abide by our policies and terms and indemnify us for your breach of any policies or terms. We recognize the special obligation to protect personally identifiable information obtained from children aged 13 and under. As such, if you are 13 years old or younger, we request that you not submit any personal information to the site or to us, regardless of whether you believe you have parental or guardian consent to do so. If we discover that a child aged 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.
We comply with the Australian Privacy Principles, and, for the benefit and security of our international customers, we also give consideration to privacy requirements of other countries.
You understand that many online software packages including, but not limited to, Google and Xero, store data in facilities which may not be wholly or in part, based on Australian shores, and therefore may not fall under the jurisdiction of the Australian Privacy Principles. We and any third parties or software providers we engage now and, in the future, will take all reasonable steps to provide for the security of such stored data to the extent possible and act in accordance with the terms as provided by those third parties and software packages. You may refuse to work with us where you deem the risk of data breach to be greater than the convenience and cost effectiveness of the solution provided. To disengage our services, please notify us in writing and we will take measures to remove your details from our system.
2. Collection of Information
We collect personal information in a number of ways, including:
- when you provide information directly to us in person, by phone or in writing (whether electronic, via our communication tools or otherwise);
- when you visit and/or use the Website, in which case, we record information sent to us by your computer, mobile device or other access device;
- from third parties such as our related entities, service providers to Us, operators of linked websites, applications, and advertising on the Website;
- when you enter information about yourself or your business when engaging with Your Marketing Machines or any course or other service offered;
- when you are communicating with us regarding our services.
Third parties we integrate with may also collect personal information in a number of ways, and this will be dealt with in their own privacy policies which you accept when engaging their services and integrating. Such collection may include the above information we collect plus:
collecting information relating to communications between you and your team; or between your team and the third party;
3. What we collect
- your name, telephone number, email address, physical address, and other contact information;
- information you provide through our customer support;
- the type and volume of services you are using;
- what type of integrations you are using;
- your IP address, cookies, and other tracking information;
- information about you, your role with a company or position in a company, your security level within that company and whether that enables you to enter into a contract on behalf of that company when engaging and/or using our services;
- information we may receive from third party providers or integrated systems;
- financial information such as credit card or bank account numbers provide by you, though note any information stored in Square (payment system) is not stored with us nor collected by us personally;
- other services linked to your account such as a Microsoft account or any account with those parties noted in this policy as a third party;
- what devices you use for interacting with our services;
- pricing information for use in reporting once deidentified;
- records and content of communications with us or any other person including when using Website communication tools;
- personal information based on your activities on the Website;
- personal information you provide to us through any discussion’s boards, correspondence, user information pages, disputes, or shared by you from other social applications, services or websites;
- to the extent permitted by law, other personal information provided by or obtained from third parties (such as a credit bureau) including navigation and demographic data and credit check information;
- personal information from your interaction with the Website and its content and advertising, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Website, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address and standard web log data.
4. Data you may provide to third parties
5. How personal information is used
Our principal purpose in collecting, using, and storing your personal information is to provide you with access to and use of the Website in a personalised, safe, and efficient manner. You consent to us collecting, using, storing, and sharing your personal information to:
- operate the Website, the Your Marketing Machines platform, generate content and provide customer support and billing services (including updates and improvements);
- provide the services requested by you;
- provide you with information via blogs, general email and online correspondence and newsletters;
- research, develop and improve our services;
- to conduct surveys to determine use and satisfaction with our services;
- to generate statistics in relation to the Website;
- verify information for accuracy or completeness (including by way of verification with third parties);
- report internally and to investors regarding revenue and financial metrics of Your Marketing Machines;
- contact you at your contact details we have collected, by way of voice call, post, text message or email;
- aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you;
- collect fees, resolve disputes and to identify, test and resolve problems;
- supply you with generalised, targeted, or personalised marketing, advertising and promotional notices, offers and communications based on your preferences, and measure and improve our marketing, advertising and promotions based on your ad customisation preferences.
6. How we store and secure your personal information
While we use best endeavours to implement safeguards in an effort to protect your information, given the nature of the internet, no security system is impenetrable. We cannot provide any guarantees of absolute safety of that information from others when the information is being stored with us or transmitted through integrated systems.
We will not collect your identification documents i.e. drivers licence or passport, your date of birth or bank account details, therefore if you do get an email bearing our logo or similar identifying mark, this is highly likely to be a phishing scam and you should not respond. If you have concerns or queries, contact us to discuss.
It is your responsibility for securing storage and access to the information you provide when using our service, not ours. You should speak with your IT division around using SSL and two-factor authentication, and any other methods of security in your own systems, along with using caution when integrating into our systems.
7. How we transfer your personal information
In the event that we need to transfer and/or store your collected information outside of your country of residence, generally for the purpose of enabling services to be provided via third party integrations you have selected, we take care in protecting that information within our control. Given privacy laws may vary from region to region, we not only comply with the privacy laws of Australia, but also take guidance from those in the region your information may be transferred to, to a reasonable extent, given the type and sensitivity of information being transferred.
8. How to access and control your personal information & Opting Out
You have the right to request a copy of your information and for your information to be deleted or restricted at any time. Given we store limited information, you may be required to make the same request from those third parties who you have integrated into our services also and this will be your responsibility to communicate directly with those third parties given such information is not in our control nor do we have any rights to supply it to you or amend or delete it in any way.
You can access your personal information from your profile. You may deactivate your account at any time however please note that we are legally required to retain some information for record keeping purposes and may be required to retain information to finalise provision of services provided to you.
If you think your information has been used by another person to provide our services, you may request that we delete your account. You are solely responsible for ensuring the safety and security of your account and your storage of passwords. Should you make a request to delete your account, we reserve the right to investigate the matter prior to deleting the account, to ensure the integrity and safety of our own system and to provide information on the unauthorised access if legally required of us.
You may opt out of personalised communications, though even after opting out, you may still receive some general communications. You will be responsible for opting out of communications sent by third parties are we are unable to make this request on your behalf, and opting out may impact the services that can be provided to you.
9. Disclosure to third parties
You agree that we may disclose your personal information to:
- enable you to use our services that integrate with third parties;
- comply with any applicable law, request by a governmental agency or regulatory authority or legally binding court order;
- respond to or resolve claims that a member has violated the rights of others;
- protect a person’s rights, property or safety;
- report to, train, work with and/or obtain advice from our directors, staff, contractors, professional advisers and related entities;
- engage with outsourced service providers who assist us to provide its services such as information technology providers and marketing advisers (including in relation to fee collection, fraud investigations and Website operations);
- engage with third parties to whom you expressly ask us to send, or consent to us sending, your personal information;
- work with credit agencies (including regarding missed and late payments or other defaults or breaches on your account); or
- Cookies may be used to provide you with our range of services including to identify you as a user or member of the Website, remember your preferences, customise, and measure the effectiveness of the Website and our promotions, advertising, and marketing, analyse your usage of the Website, and for security purposes.
- You also may encounter Cookies used by third parties and placed on certain pages of the Website that we do not control and have not authorised (such as webpages created by another user). We are not responsible nor liable for the use of such Cookies.
If you wish to restrict or block cookies, you can set your internet browser to do so - click on the following link for more information: www.aboutcookies.org.
11. No Spam, Spyware or Spoofing
- You are prohibited from engaging in spam, spyware, or spoofing type activities, regardless of whether directed towards us or other users of Us.
- You are not permitted to add a user or member to our mailing list (postal or email details included) without the written consent of a user or member.
- To report spam, spyware, or spoof activities to us, please email us on the details below.
12. Storage and security
- We store and process your personal information on our host’s servers, located in Australia. You consent to the transfer, storage, and retention of that information onto the servers of our host provider used from time to time by Us, regardless of the location of those servers.
- We have taken steps to protect your personal information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate, but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure, and alteration.
- The third-party providers will advise in their own policies and terms where data is stored. Where possible, we will use best endeavours to store data in the country where your business operations are, for example if you are an Australian company, we will consider Australia the better option for storage of your data, however we reserve the right to store the data in any location that is secure and deemed the right option by our development team from time to time.
13. Contact Us
Phone: 0401 094 400
Address: 22 Mowbray Terrace, East Brisbane QLD 4169
Contact: Andrea Anderson
Last Updated: Monday, 17th July 2023.
Feel free to contact us if you need any further assistance you can contact us: firstname.lastname@example.org