Build clarity first, then design the right digital assets.
Housing 101 is a specialist housing advisory business with deep expertise and a strong track record of
working with a diverse range of clients across the housing sector. Despite this, their existing website did not reflect the quality,
credibility, or depth of their work. It failed to:
- clearly explain how they worked with clients
- showcase the range of services and solutions they offered
- represent the calibre of clients they supported
- position them as trusted experts in their field
In short, their digital presence was undermining their real-world credibility. Only once this
clarity was established did we move into the design and development of a new website. The site was intentionally structured to:
- portray expertise and professionalism
- communicate services and value clearly
- act as a credibility asset
- support lead capture
- be used as a practical sales and engagement tool at expos and events
As a result of this engagement, Housing 101 now has:
- a digital presence that supports their growth
- a credibility asset aligned with their real-world expertise
- a clearer market position
- a practical sales and engagement tool
And critically, the capability to continue using and evolving the asset without long-term dependency.
This engagement wasn’t about building a website. It was about creating a digital foundation that accurately reflected a credible
business. By prioritising clarity and positioning before design, Housing 101 avoided investing in a cosmetic fix and instead built a
practical business asset that supports long-term credibility and growth.
Before
Initially, the client presented themselves as a SDA project management provider supporting individuals
seeking their own NDIS accommodation. However, after the initial deep dive process, the client displayed a wide range of projects
across many situations.
The current website lacked trust, credibility and reliability. A simple 'place holder' the website
didn't provide any explanation, descriptions or clearly defined the level of expertise the client possessed. More importantly,
none of the projects were displayed, therefore making it difficult to market and build brand awareness.
After
Once the deep dive strategy was finalised, the decision was made to establish the website navigation
based on projects completed. The intention was to highlight the client's project management experience, which has the ability to
transfer from one specific situation to another.
The website is navigationally friendly, allowing the client to promote and build brand awareness
within a specific market base.
The style of website format fits perfectly for businesses with multiple projects across a wide range
of audiences.
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